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Technical support

I was contractor working for a company who-shall-remain-nameless as a Windows95 phone technician. Elsewhere in this company they also did hardware phone support. One of the hardware techs received a call from a user with a monitor problem along the lines of "I turn the monitor on, but it doesn't show anything". According to the customer, the monitor's power indicator was on, but there was no image whatsoever. The technician spent well over an hour and a half trouble shooting this issue, including going through every manual they had, and finally gave up. The tech asked the customer if they knew of anything that might have caused the problem. The customer responded with "Well, you see, last night, my husband, he play a submarine game, and he get very angry, and he pull out his gun and shoot monitor". The technician, not quite believing this, verified that there was a large hole in the monitor, then politely informed the customer that "If you [the customer] *ever* call tech support about a piece of hardware that has been shot, you *will* inform the technician of this at the beginning of the call." then hung up. The only thing that kept the technician mostly sane was the thought that customer had been sitting and staring at a live and powered cathode ray tube (or whatever the equivalent is in a monitor) for about 2 hours all told.

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